Terms & Conditions

1. Services and Scope

At Dalios Solutions, we are committed to delivering cutting-edge software development and AI automation solutions. Our comprehensive service portfolio is designed to meet the evolving needs of modern businesses, combining technical excellence with innovative approaches. We leverage the latest technologies and industry best practices to ensure our clients receive solutions that drive their digital transformation and business growth.

1.1 Custom Software Development

• Custom web and mobile applications with latest technologies
• Enterprise management systems (ERP, CRM)
• Integration with existing systems and third-party APIs
• Industry-specific software development

1.2 AI and Automation Solutions

• Natural language processing systems
• Business process automation (RPA)
• Predictive analytics and machine learning systems
• Custom chatbots and virtual assistants

1.3 Consulting Services

• Digital transformation consulting
• Technology process optimization
• Security and performance audits

2. Development Methodology and Process

Our development approach combines agile methodologies with robust project management practices. We believe in transparent, iterative development that allows for continuous feedback and adaptation. This methodology ensures high-quality deliverables while maintaining flexibility to accommodate changing business requirements and technological advances throughout the project lifecycle.

2.1 Project Phases

Our development process follows a structured agile methodology:

• Analysis and Planning: Detailed definition of requirements and objectives
• Design: Software architecture and interactive prototypes
• Development: Iterative implementation with defined sprints
• Testing: Comprehensive testing and quality control
• Implementation: Deployment and launch
• Maintenance: Continuous support and updates

2.2 Development Guarantees

• Version control and daily code backups
• Complete and up-to-date technical documentation
• 6-month post-implementation warranty period

3. Rights and Intellectual Property

We understand the critical importance of intellectual property rights in software development and technological solutions. Our legal framework is designed to protect both our clients' interests and our company's innovations.

3.1 Software Ownership and Licensing

Our intellectual property framework clearly defines ownership and usage rights:

• Client Ownership: Full rights to all custom code, designs, and documentation developed specifically for the project
• Proprietary Components: Perpetual license for Dalios Solutions' proprietary tools and frameworks used in development
• Third-Party Components: All third-party licenses are documented and transferred to the client

3.2 Confidentiality and Data Protection

• Comprehensive NDA covering all project aspects
• GDPR, CCPA, and LGPD compliance for relevant jurisdictions
• Strict access controls and data handling procedures

4. Security and Data Protection

Security is at the core of everything we do at Dalios Solutions. We implement comprehensive security measures and follow industry-leading data protection practices.

4.1 Security Measures and Compliance

• ISO 27001 certified security practices
• End-to-end encryption for data in transit and at rest
• Regular security audits and penetration testing
• 24/7 security monitoring and incident response

4.2 Data Management and Privacy

• Compliance with GDPR, CCPA, and local regulations
• Automated backup systems with 99.99% reliability
• Data retention policies aligned with legal requirements

5. Commercial Terms

Our commercial terms are designed to provide maximum value while maintaining transparency and flexibility.

5.1 Pricing Structure

• Fixed price for well-defined projects
• Time and materials for flexible projects
• Hybrid models based on specific needs

5.2 Payment Terms

• Initial Payment: 30% upon contract signing
• Progress Payments: Based on milestone completion
• Final Payment: 20% upon project acceptance

6. Support and Service Level Agreement (SLA)

Our comprehensive support services ensure optimal system performance and reliability.

6.1 Service Level Commitments

• Critical Issues: Response within 1 hour, resolution within 4 hours
• High Priority: Response within 4 hours, resolution within 8 hours
• Standard Issues: Response within 24 hours, resolution within 48 hours

6.2 Service Guarantees

• 99.9% system uptime guarantee
• Monthly performance reports
• Automatic SLA violation compensation

7. Conflict Resolution

Our structured dispute resolution process ensures efficient and fair resolution of any issues.

7.1 Resolution Timeline

• Direct Negotiation: Within 5 business days
• Mediation: Initiated within 10 business days if needed
• Arbitration: Final resolution within 30 business days

7.2 Dispute Handling

• Documented escalation procedures
• Neutral third-party mediator selection
• Cost sharing for resolution process

8. Change Management

Our change management process ensures controlled and efficient implementation of modifications.

8.1 Change Request Process

• Formal change request submission via project portal
• Impact assessment within 48 hours
• Change approval workflow

8.2 Implementation

• Scheduled implementation windows
• Testing and validation procedures
• Rollback capabilities